Contact Us — Running 10 India
Thanks for reaching out to Running 10. This page explains how to contact our team, what details to include for a fast response, and how we prioritize time-sensitive issues.
How to Reach the Team
Primary support: support@running10india.com
Privacy requests: privacy@running10india.com
Abuse & security: security@running10india.com
Use clear subjects such as “Account Question”, “Content Correction”, “Security Report”, or “Partnership Inquiry”. Messages are queued by severity and the order received.
Service Hours & Response Targets
- Service hours: Monday–Friday, 09:00–18:00 (local time).
- Acknowledgment: within 24 hours for most messages.
- Resolution: 3–5 business days for standard requests; complex or legal matters may take longer.
If your message is urgent, include “Time-Sensitive” and the deadline in the first line of your email.
What to Include in Your Message
- Your full name and a reliable reply-to address.
- A concise description of the question or issue (one or two sentences).
- Relevant page URLs, timestamps, and any reference IDs.
- Steps to reproduce the problem, if applicable.
- Your preferred outcome (clarification, correction, or account assistance).
Providing these details helps us route your request to the right specialist on the first pass.
Account & Security
If you suspect unauthorized activity, include the approximate time, device type, and any system messages you saw. Do not share passwords or one-time codes. We will help you review sessions, rotate credentials, and lock unrecognized devices while we investigate.
Privacy & Data Requests
To exercise privacy rights (access, correction, deletion, objection, or portability), email privacy@running10.com with the subject “Privacy Request”. We will guide you through identity verification and respond within legally required timeframes. For details on how we handle data, see our Privacy Policy.
Business & Partnerships
For affiliate, media, or collaboration proposals, include your organization name, audience profile, goals, timeline, and links to prior work. We evaluate proposals based on transparency, user value, and long-term alignment.
Escalation & Complaints
If a prior response is incomplete, reply to the same thread with “Escalation” in the subject and a short summary of what remains unresolved. A reviewer who was not part of the original handling will follow up.